PERSONAL DATA PROTECTION AND PRIVACY POLICY
Last Updated: [16.03.2025]
This Personal Data Protection and Privacy Policy explains how the personal data of individuals using the services provided by Serversium (www.serversium.com), operating under Eternal Group, is processed, stored, and protected. By using the services of Serversium, the CUSTOMER shall be deemed to have accepted all terms and conditions of this Policy.
1. PROTECTION OF YOUR PERSONAL DATA
Serversium takes all necessary technical and administrative measures to ensure the confidentiality and security of personal data in accordance with the Personal Data Protection Law No. 6698 (“KVKK”) and other applicable legal regulations.
2. PERSONAL DATA COLLECTED
While providing our services, we may process the following personal data:
Identity Information: First name, last name, date of birth, Turkish ID number (where required).
Contact Information: Phone number, e-mail address, billing and address details.
Financial Information: Payment methods, invoice records, and transaction records.
Technical Data: IP address, cookie data, device and browser information, login and logout records.
Service Usage Information: Purchased services, support requests, and customer feedback.
3. METHOD OF COLLECTING PERSONAL DATA
Your personal data is collected through the following methods:
Through registration forms, order processes, and support requests on our website.
Information provided during payment transactions.
Data automatically collected through cookies and analytics tools.
When you contact us by phone, e-mail, or live support.
4. PURPOSES OF PROCESSING YOUR PERSONAL DATA
Your collected personal data may be processed for the following purposes:
To provide services and manage customer accounts.
To process payments and issue invoices.
To provide customer support services and respond to requests.
To take security measures and prevent fraud.
To comply with legal obligations and provide necessary information to official authorities.
To send e-mails and SMS messages for marketing and informational purposes (subject to customer consent).
5. SHARING YOUR PERSONAL DATA WITH THIRD PARTIES
Serversium does not share your personal data with third parties without authorization. However, your personal data may be shared in the following cases:
With authorized public institutions within the scope of legal obligations.
With banks and payment service providers for payment transactions.
With third-party companies providing technical support for service infrastructure (only the necessary data is shared).
With courts and regulatory authorities in order to fulfill legal obligations.
All data sharing with third parties is carried out within the framework of confidentiality agreements and legal requirements.
6. COOKIES AND TRACKING TECHNOLOGIES
Cookies and similar technologies are used on our website to improve user experience, ensure security, and optimize our services.
Necessary Cookies: Ensure the proper functioning of the website.
Analytical Cookies: Help improve services by analyzing user behavior.
Advertising Cookies: Used to provide user-specific marketing content.
Users may change their cookie preferences through their browser settings. However, disabling certain cookies may prevent the website from functioning properly.
7. RETENTION PERIOD OF YOUR PERSONAL DATA
Your personal data is retained for the shortest period necessary in accordance with the purposes of processing. At the end of the retention period, the relevant data is securely deleted, destroyed, or anonymized.
Customer account information: Retained for up to 5 years after the account is closed.
Payment and invoice information: Retained for 10 years in accordance with tax and accounting legislation.
Support requests and customer service records: Retained for up to 2 years.
8. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Under the KVKK, you have the following rights:
To learn which of your personal data is being processed.
To request the correction of inaccurate or incomplete data.
To request the deletion or anonymization of your personal data.
To object to the sharing of your data with third parties.
To object to the results of decisions made solely through automated systems.
To exercise these rights, you may contact us via [your e-mail address].
9. SECURITY MEASURES
Serversium implements various technical and administrative measures such as SSL encryption, firewalls, and access control systems to prevent unauthorized access, loss, theft, or misuse of your personal data.
Customers are advised to keep their account information and passwords confidential and not to share them with third parties.
10. POLICY UPDATES
This Privacy Policy may be updated from time to time. Updates become effective when published on our website.
We recommend that you review this Policy regularly.
11. CONTACT
You may contact us regarding your questions or requests related to your personal data:
📧 E-mail: [info@serversium.com]
🌍 Website: [www.serversium.com]
12. USE OF DATA FOR REFERENCE AND PROMOTIONAL PURPOSES
Within the scope of the services provided by Serversium, information such as customers’ project names, website addresses (URLs), and logos are regarded as promotional elements that do not constitute personal data.
Within this scope, such information may be used for reference and promotional purposes on:
Serversium’s website
Social media accounts
Promotional, marketing, and reference materials
and may be shared with third parties, limited strictly to this information.
The scope of sharing and use is limited only to the following elements:
Project or brand name
Website address (URL)
Logo
Under this clause, the following shall never be shared or used for reference/promotional purposes:
Identity information belonging to natural persons
Contact information
Financial information
IP addresses and technical data
The Customer may withdraw consent regarding reference use at any time by providing written notice. In such case, the relevant reference shall be removed from publication as soon as possible.
Serversium – Eternal Group
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